The initial customer service agent was pretty good, so I won't name and shame the travel agency. But the tour guide? Terrible. He's all talk – he threatened to kick me off the bus but didn't have the guts to actually do it. Just plain annoying. That guide is a real piece of work. Even when his partners told him to smooth things over with customers, he wouldn't lift a finger. All the grunt work and difficult tasks fall on the sales team, while he just waits to collect his cut. Honestly, these tourist traps all run the same playbook, but it's rare to see someone who won't even handle their own customer service issues. With an attitude like that, who's going to want to work with him in the future? He's totally shooting himself in the foot.
