Sigh, I have to tell you all about it. I just saw a post that made me feel a little upset too, as an experienced traveler.
Here's what happened:
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A sister from somewhere else visited Suzhou for the first time.
- (For those not very familiar with China, Suzhou is a city in Jiangsu Province known for its beautiful gardens and water towns. It's nicknamed as "Oriental Venice" and is famous for its flowing rivers, small bridges, and traditional houses, making it absolutely beautiful!)
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According to her, she took a ride-hailing car (that's like Uber or Lyft, you know), and ended up being cheated by the driver. She didn't say much more, but likely she was overcharged or taken on a detour. Such things do happen, sigh.
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Angry at this, the girl posted something on Little Red Book (a popular Chinese social media app similar to a crossover between Instagram and Yelp), saying that she would never come back to Suzhou again.
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Here are my views on it:
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First of all, I understand her disappointment and anger if such things had really happened; anyone would be unhappy. The intention to have fun was completely ruined, and if that had happened to me, I'd probably also fly off the handle!
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However, discarding the entire city because of one terrible experience with a driver seems a bit over-stretching, don’t you think? There are plenty of things to see and enjoy in a big city like Suzhou, and most people there are friendly toward tourists anyway.
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I know for sure that this incident serves as a reminder for Suzhou authorities that reputation and the impression of the region are important; otherwise, such things could potentially ruin the tourist experience.
Travel Notes & Tips to Avoid Falling into Pits
- Be cautious of these potential traps:
- Drivers who take wrong turns or negotiate prices: Some selfish drivers will intentionally take longer routes, or they might not charge based on the fare estimate from their application. They may also ask for extra cash upon your arrival.
- Illegal/unregistered taxis: There may be certain individuals at the station and around attractions who try to get business from visitors and offer taxi rides. However, many of these services can often cause trouble and overcharge you.
- How to avoid unpleasant experiences:
- Use official apps to order: Use trusted ride-hailing apps instead of informal means (such as Didi Chuxing, the most popular service in China). Before departure, double-check the license plate and make sure that the information displayed matches the driver's profile.
- Make payments through the app: Paying within the app eliminates disputes about actual fares. Normally, an estimated fare is available beforehand on the app. Having a clear estimate keeps you well-informed.
- Set up a navigator: After boarding the vehicle, use your own smartphone to set a navigation route and compare it with them. This way, you can tell if a detour has occurred or not.
- Report problems immediately: If a driver tries to scam you, don't sit on your complaints – report it inside the app or contact relevant authorities.
To be honest, there are some bad eggs in every city. But let's keep our minds open and not dismiss an entire region solely based on a bad experience. When travelling, we should be more vigilant and attentive!
Now, a question for you: supposing you faced a situation like this, #when given the chance, would you still consider visiting Suzhou for a tour [Opinion]? Share your thoughts!