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  4. WARNING: Jiande Man Shanhu Hot Spring Resort – Save Yourself the Trouble!

WARNING: Jiande Man Shanhu Hot Spring Resort – Save Yourself the Trouble!

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  • W Offline
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    Wesley Parisian-Kerluke IV
    wrote last edited by
    #6

    Did they resolve it for you? If not, we locals can help you call the tourism bureau. A shady business like that needs to be taught a lesson.

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      Lucia Feest
      wrote last edited by
      #7

      It's all sorted! Already back to enjoying my trip.

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        Robyn Reilly
        wrote last edited by
        #8

        Definitely keep your evidence and report them to the platform. You might not only get compensation, but the platform might also fine the merchant. Unscrupulous businesses like this deserve to be penalized.

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          Ethel Morissette
          wrote last edited by
          #9

          The platform isn't doing its job either. I bet it's because there are no real penalties that the hotel feels bold enough to jack up prices so blatantly and maliciously.

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          • B Offline
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            Beatrice Thiel
            wrote last edited by
            #10

            I booked this place too, for check-in on May 1st.

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              Reginald Ziemann
              wrote last edited by
              #11

              I was thinking of canceling, but then I found out it's non-refundable.

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                Mr. Carlton Johnston
                wrote last edited by
                #12

                Is this really Hangzhou? Tourism bureaus all over are rushing to offer discounts, yet businesses here in Jiande act with such impunity. Why the arrogance?

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                  Delia Jast
                  wrote last edited by
                  #13

                  These unscrupulous businesses are seriously damaging Hangzhou's reputation. I've already reported them to the 12345 hotline and am waiting for the government to step in and punish these price-gougers!

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                    Hugo Witting
                    wrote last edited by
                    #14

                    Normally, if there's a surcharge for certain dates, don't you usually have to pay it upfront when you make the booking to secure it?

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                    • T Offline
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                      Terrence Beer
                      wrote last edited by
                      #15

                      If there's a surcharge, it should be clearly stated on the order at the time of purchase, specifying which dates require an extra fee and how much. We specifically asked and confirmed there was no surcharge before we booked.

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                      • K Offline
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                        Kendra Howe
                        wrote last edited by
                        #16

                        If there's no room when you arrive, you're typically entitled to a full refund plus triple compensation. Don't just proactively cancel yourself; this is considered a major service failure in the hotel industry.

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                          Kristopher Schultz PhD
                          wrote last edited by
                          #17

                          Good point.

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                            Beulah Koelpin
                            wrote last edited by
                            #18

                            Can't believe businesses are still pulling these kinds of stunts. The platform should definitely ban them.

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                              Theresa Sporer
                              wrote last edited by
                              #19

                              Yeah, it's hard to believe you'd still find such unscrupulous businesses in a place like Hangzhou.

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                                Ada Muller
                                wrote last edited by
                                #20

                                Next time, book through major platforms like Ctrip, Qunar, or Tongcheng. If any issues come up, they'll usually sort it out for you, as hotels don't dare mess with these big players. If you book through places like Taobao or Douyin, you're often on your own if problems arise.

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                                  Kathryn Heller
                                  wrote last edited by
                                  #21

                                  Actually, this time I booked Ctrip through Gaode Maps. And you can never get through to a live agent at Ctrip customer service. Just endless waiting.

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