WARNING: Jiande Man Shanhu Hot Spring Resort – Save Yourself the Trouble!
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I booked this place too, for check-in on May 1st.
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I was thinking of canceling, but then I found out it's non-refundable.
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Is this really Hangzhou? Tourism bureaus all over are rushing to offer discounts, yet businesses here in Jiande act with such impunity. Why the arrogance?
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These unscrupulous businesses are seriously damaging Hangzhou's reputation. I've already reported them to the 12345 hotline and am waiting for the government to step in and punish these price-gougers!
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Normally, if there's a surcharge for certain dates, don't you usually have to pay it upfront when you make the booking to secure it?
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If there's a surcharge, it should be clearly stated on the order at the time of purchase, specifying which dates require an extra fee and how much. We specifically asked and confirmed there was no surcharge before we booked.
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If there's no room when you arrive, you're typically entitled to a full refund plus triple compensation. Don't just proactively cancel yourself; this is considered a major service failure in the hotel industry.
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Good point.
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Can't believe businesses are still pulling these kinds of stunts. The platform should definitely ban them.
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Yeah, it's hard to believe you'd still find such unscrupulous businesses in a place like Hangzhou.
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Next time, book through major platforms like Ctrip, Qunar, or Tongcheng. If any issues come up, they'll usually sort it out for you, as hotels don't dare mess with these big players. If you book through places like Taobao or Douyin, you're often on your own if problems arise.
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Actually, this time I booked Ctrip through Gaode Maps. And you can never get through to a live agent at Ctrip customer service. Just endless waiting.